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FTCA Deeming Notice

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HOPE Family Health Services receives HHS funding and has Federal Public Health Service deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.


This health center is a Health Center Program grantee under 42 U.S.C. 254b, and is a deemed Public Health Service employee under 42 U.S.C. 233(h)-(n).


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In 2012, HOPE Family Health was designated by the United States Department of Health & Human Services (HHS) as a Federally Qualified Health Center, or FQHC. This status has allowed us to grow and broaden our services dramatically in the past few years. Between medical, dental, and behavioral health services, we now provide more than 1200 patient encounters per month! To maintain our FQHC status and related federal funding, and because we want the very best for our patients, we operate under strict clinical, ethical, and management standards. We are proud to say HOPE is Patient Centered Medical Home recognized from the National Committee of Quality Assurance. We hope that if you need a provider and are not yet a patient, you will soon choose HOPE as your medical home!

HOPE Family Health was awarded five awards, called “Quality Badges,” By the Health Resources and Services Administration (HRSA). These prestigious awards are given to health centers throughout the country that meet established quality benchmarks.

HOPE received recognition as a health center that has achieved and maintained Patient-Centered Medical Home (PCMH) certification through the National Committee for Quality Assurance (NCQA). This designation requires that HOPE establish and maintain multiple other quality benchmarks, such as holding space in its schedule for sick patients so they can be seen in a timely manner.

HOPE received an Access Enhancer Badge for increasing the total number of patients served and the number of patients who receive at least one comprehensive service, such as dental or BH, in addition to primary care by at least 5%. HOPE saw a steady increase of users and encounters across all its service lines from 2020 to 2021, qualifying us for this award. Only 34% of Tennessee health centers received this badge.

The Health Disparities Reducer Badge, which was also awarded to HOPE, is given to health centers that “demonstrate improvement in select Clinical Quality Measures during consecutive UDS reporting years…for at least one racial/ethnic group; or meet established benchmarks for all racial/ethnic groups served within the most recent UDS reporting year. Health centers that receive this award have demonstrated that they are prioritizing equal delivery of quality care for those who belong to a racial or ethnic minority.

HOPE received was the Advancing Health Information Technology (HIT) for Quality award. Health Centers that qualified for this award had to “meet all criteria to optimize Health Information Technology (HIT) services that advance telehealth, patient engagement, interoperability, and collection of social determinants of health data to increase access to care and advance quality of care.” Translation: HOPE made enormous leaps in its use of technology to provide enhanced quality of care in 2021. Only 48% of Tennessee health centers received this badge.

The COVID-19 Public Health Champion badge, which HOPE received, “recognizes health center contributions to providing critical public health services…during the COVID- 19 public health emergency.” It was awarded to the top 10% of health centers that provided COVID-19 vaccinations and/or COVID-19 diagnostic testing to the largest proportion of its patients. This is a huge honor.

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