BEHAVIORAL HEALTH RECEPTIONIST

POSITION TITLE: Behavioral Health Receptionist
BOARD APPROVED:  08/25/2021
REPORTS TO: Behavioral Health Program Director
DUAL SUPERVISOR PERSONNEL COLLABORATOR: Behavioral Health Support Coordinator
DIVISION: Clinical Patient Care
EXEMPT/NON-EXEMPT STATUS: Non-exempt

JOB SUMMARY: Serves patients by greeting and helping them; scheduling appointments;
maintaining records and accounts. Serves as an integral part of the healthcare team assisting in
patient care management.

PRIMARY DUTIES AND RESPONSIBILITIES:

A. Welcomes patients and visitors by greeting them, in person or on the telephone,
answering or referring inquiries
B. Verify insurance and ensure mental health coverage. Obtain prior authorization if
required by the insurance company.
C. Optimizes patients' satisfaction, provider time, and treatment room utilization by
scheduling appointments in person or by telephone. Call and confirm all Behavioral
Health appointments.
D. Keeps patient appointments on schedule by notifying provider of patient's arrival;
reviewing service delivery compared to schedule; reminding provider of service delays
E. Comforts patients by anticipating their anxieties; answering patients' questions;
maintaining the reception area
F. Maintains patient accounts by obtaining, recording, and updating personal and financial
information. Update Behavioral Health paperwork yearly and as needed.
G. Obtains revenue by recording and updating financial information; recording and
collecting patient charges
H. Maintains business office inventory and equipment by checking stock to determine
inventory level; anticipating needed supplies; placing and expediting orders for supplies;
verifying receipt of supplies; scheduling equipment service and repairs
I. Helps patients in distress by responding to emergencies
J. Protects patients' rights by maintaining the confidentiality of personal and financial
information

K. Maintains operations by following policies and procedures; reporting needed changes
L. Contributes to team effort by accomplishing related results as needed
M. Assists with the preparation of patients prior to seeing a medical or behavioral health
provider(s)
N. Distributes lab reports to medical or behavioral health provider(s) for review
O. Maintains logs of required data as needed
P. Participates in departmental Quality Assurance and other patient-related committees as
needed
Q. Acts as the patient’s advocate and liaison for the preservation of patient’s rights
R. Participates in off-site screening projects as needed
S. Participates in outreach and community screenings as needed
T. Participates in case management and patient surveys in maintaining quality assurance
U. Records-send request for incoming records and send outgoing records as requested
V. Referrals-For Behavioral Health Services, process incoming paperwork, verify insurance
and schedule appointments.

INTERMITTENT DUTIES:

A. Performs other duties as assigned by supervisor.

OFF-SITE WORK:

A. Off-site work is required occasionally. Examples include off-site training and health fairs.
B. This position does have the option to work off-site with the supervisors’ approval.

QUALIFICATIONS:

A. High School Diploma or equivalent required
B. Two years’ experience working in a related health care field
C. Bilingual in English and Spanish is preferred
D. Behavioral Health experience a plus
TECHNICAL SKILLS:
A. Operate a motor vehicle with current Class D driver’s license.  Operate a personal
computer and calculator.
B. Problem Solving:  Frequent problems arise in this position that are outside established
policies or bodies of knowledge calling for high-level skills in problem solving.

C. Decision Making:  Frequent situations arise in this position calling for careful and
analytical judgment.
D. Supervisory: Extensive responsibility for the direct supervision of management staff and
contract employees. Requires the judicious use of delegation.
E. Interpersonal: Must interact with employees, Board of Directors, government officials,
and the general public.
F. Working Conditions: Works in well-lighted, climate-controlled building. May be
subjected to appearance in less than desirable environment and travel in adverse
weather conditions. May be exposed to body fluids.

 

TECHNICAL SKILLS:

A. Requires sufficient visual acuity to be able to read and write and operate equipment
common to this position. Required to read, write and speak English with the ability to
speak a foreign language helpful. Requires sufficient hearing level to be able to
effectively communicate with people directly by telephone. Occasionally lift items
weighing up to 25 pounds..

SECURITY ROLE

Receptionist

 

This job description is in compliance with the Americans with Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995).

If you are interested in applying for a position below please download the online application,

 fill it out COMPLETELY and ACCURATELY, then submit it to the health center by emailing it,

along with your complete resume, to mirandaconnor@hopefamilyhealth.org

 

For more information | 615-644-2000 ext. 472
E-mail application and resume to Miranda Connor, Director of HR