POSITION TITLE: Receptionist
BOARD APPROVED: August 2013, 9/10/14, 9/9/2015, 10/12/2016, 12/20/2017, 12/19/2018,
REPORTS TO: Clinical Coordinator
DUAL SUPERVISOR PERSONNEL COLLABORATOR: Chief Operations Officer (COO)
DIVISION: Non-Clinical Patient Care
EXEMPT/NON-EXEMPT STATUS: Exempt
SECURITY ROLES: Receptionist
JOB SUMMARY: Serves patients by greeting and helping them, scheduling appointments,
maintaining records and accounts.
PRIMARY DUTIES AND RESPONSIBILITIES:
A. Welcomes patients and visitors by greeting them in person or on the telephone
B. Optimizes patients' satisfaction, provider time, and treatment room utilization by
scheduling appointments in person or by telephone.
C. Keeps patient appointments on schedule by notifying provider of patient's arrival;
reviewing service delivery compared to schedule; reminding provider of service delays.
D. Comforts patients by anticipating patients' anxieties, answering patients' questions, and
maintaining the reception area.
E. Verifies insurance eligibility before patients arrive.
F. Ensures availability of treatment information by filing and retrieving patient records.
G. Maintains patient accounts by obtaining, recording, and updating personal and financial
H. Obtains revenue by recording and updating financial information; recording and
collecting patient charges; controlling credit extended to patients with provider
I. Maintains business office inventory and equipment by checking stock to determine
inventory level; anticipating needed supplies.
J. Helps patients in distress by responding to emergencies.
K. Protects patients' rights by maintaining confidentiality of personal and financial
L. Maintains operations by following policies and procedures; reporting needed changes.
M. Contributes to team effort by accomplishing related results as needed.
N. Maintains home health orders for Chief Medical Officer to sign when he is in the office.
A. Performs other duties that may be assigned by the Director of Human Resources or
A. Off-site work is required occasionally. Examples include off-site training and health
B. This position does not have the option to work off-site.
A. High School Diploma or equivalent required
B. Basic CPR (BCLS) Certification
C. Two years’ experience working in a related health care field
D. Bilingual in English and Spanish is preferred
A. Operate a motor vehicle with current Class D driver’s license. Operate a personal
computer and calculator.
B. Problem Solving: Frequent problems arise in this position that are outside established
policies or bodies of knowledge calling for high-level skills in problem solving.
C. Decision Making: Frequent situations arise in this position calling for careful and
D. Supervisory: Extensive responsibility for the direct supervision of management, staff
and contract employees. Requires the judicious use of delegation.
E. Interpersonal: Must interact with employees, Board of Directors, governmental
officials, and the public.
F. Working Conditions: Works in well-lighted, climate-controlled building. May be
subjected to appearance in less than desirable environment and travel in adverse
weather conditions. May be exposed to body fluids.
A. Requires sufficient visual acuity to be able to read and write and operate equipment
common to this position. Required to read, write and speak English with the ability to
speak a foreign language helpful. Requires sufficient hearing level to be able to
effectively communicate with people directly or by telephone. Occasionally lift items
weighing up to 25 pounds.
This job description is in compliance with the Americans With Disabilities Act (ADA) and the Fair
Labor Standards Act (FLSA) (May 1995)
HOPE Family Health Services is an equal opportunity employer who complies with applicable
State and Federal civil rights laws and does not discriminate on the basis of race, color, religion,
sex, sexual orientation, gender identity, national origin, age, veteran or disability status.
Many positions at HOPE Family Health Services are funded in-part or in-whole by State or
Federal Department of Health and Human Services funding and as such, our organization
cannot employ individuals with certain criminal backgrounds or who are on State or Federal
exclusion or debarment lists.
If you are interested in applying for a position below please download the online application,
fill it out COMPLETELY and ACCURATELY, then submit it to the health center by emailing it,
along with your complete resume, to firstname.lastname@example.org
For more information | 615-644-2000 ext. 472
E-mail application and resume to Miranda Connor, Director of HR