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Position Description – Behavioral Health Services Manager


POSITION TITLE: Behavioral Health Services Manager BOARD APPROVED: 08/26/2020

REPORTS TO: Director of Behavioral Health



JOB SUMMARY The Behavioral Health Services Manager provides supervision to Behavioral Health nurses, medical assistants, receptionists and community care coordinator. This position also provides clerical, programmatic and operational support to the Director of Behavioral Health.


A. Oversees and coordinates office functions, including a myriad of secretarial, administrative, and quality improvement initiatives, data analysis, and reports.

B. Provides supervision to Behavioral Health nurses, medical assistants, community care coordinator and receptionist.

C. Assists in orientation of new employees, scheduling interviews and preparing new hires packets/binders.

D. Communicates and collaborates with other departments to ensure efficient operations for the department.

E. The Behavioral Health Services Manager demonstrates and models HOPE’s Values of Faith, Teamwork and Loving Care through effective interaction with patients, behavioral health team members and the general public.

F. Educates families and community referral sources on program services.

G. Effectively organizes behavioral health departmental meetings and communication, including completion of meeting minutes.

H. Assists with updating and maintaining departmental forms.

I. Assists with data collection regarding expenses and patient satisfaction surveys, identifies trends, and makes suggestions for improvements.

J. Works with director to develop and maintain databases in Excel and related programs to support budgetary and quality improvement initiatives and enters data in a timely and accurate manner.

K. Provides insight and feedback regarding information gleaned from interacting with patients/families, internal, and external customers as part of continued quality improvement.

L. Attend integrated care meetings.

M. Serve as a member of the Compliance committee, Safety Committee and Quality Assurance/Quality Improvement Committee. Responsible for weekly staff schedule, approving time off request, entering time in Sage, correcting missed punches and approving timesheets for payroll.

N. Functions as a change agent, demonstrates flexibility by adapting to new, different, or changing environments.

O. Promotes and participates in ongoing organizational teamwork and communication with team members and assists in effective problem-solving.

P. Works with the Director of Behavioral Health to increase public awareness of the behavioral health treatment options available at HOPE by interacting/contacting local and surrounding organizations, clinics, and/or businesses.

Q. Handles travel and conference arrangements for the behavioral health staff, as needed. Manage expense reimbursement for the Behavioral Health Department.

R. Assures back up for phones and behavioral health front desk coverage, as needed.


A. Other duties as assigned by the Director of Behavioral Health.



A. Off-site work is required occasionally.

B. This position does have the option to complete various job tasks off-site with prior approval from supervisor. Such tasks may include, but are not limited to the following: program development, Behavioral Health policy and procedures, conference calls, grant writing, etc.

C. Employees who participate in off-site work are required to have a confidential designated workspace when completing job tasks.

D. Team Leaders will review each employee’s off-site work classification and details during date of hire, at the employee’s annual review, and as needed throughout the year.



A. Some college credits with 2-4 years of experience in Social/Human Services related field or bachelor’s degree with behavioral health experience.

B. Specialized training or certifications including Non-Violent Crisis Intervention or Suicide Intervention.

C. Superb organizational and multitasking skills while maintaining a high level of professionalism, with independent decision-making abilities and strong interpersonal skills.

D. Excellent communication skills and exceptional custom service skills.

E. Exceptional organizational and time management skills.

F. Ability to utilize Microsoft Word, PowerPoint, and/or Excel, and the ability to master other software, as necessary.

G. Demonstrates cultural competency through effective written and verbal communication.

H. Takes initiative to follow through on tasks.



Associates or bachelor’s degree in social sciences. TECHNICAL SKILLS:

A. Operate a motor vehicle with current Class D driver’s license. Operate a personal computer and calculator.

B. Problem Solving: High-level skills in problem solving a plus.

C. Decision Making: Ability for careful and analytical judgment in decision making including consultation with the Behavioral Health Program Director, when appropriate.

D. Working Conditions: Works in well-lighted, climate-controlled building. May be subjected to appearance in less than desirable environment and travel in adverse weather conditions. May be exposed to body fluids.

E. Physical Requirements: Requires sufficient visual acuity to be able to read and write and operate equipment common to this position. Required to read, write, and speak English with the ability to speak a foreign language helpful. Requires sufficient hearing level to be able to effectively communicate with people directly or by telephone. Occasionally lift items weighing up to 25 pounds.


This job description is in compliance with the Americans with Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

HOPE Family Health Services is an equal opportunity employer who complies with applicable State and Federal civil rights laws and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status.


Many positions at HOPE Family Health Services are funded in-part or in-whole by State or Federal Department of Health and Human Services funding and as such, our organization cannot employ individuals with certain criminal backgrounds or who are on State or Federal exclusion or debarment lists.

If you are interested in applying for a position below please download the online application,

 fill it out COMPLETELY and ACCURATELY, then submit it to the health center by emailing it,

along with your complete resume, to


For more information | 615-644-2000 ext. 472
E-mail application and resume to Miranda Connor, Director of HR

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