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RECEPTIONIST (bilingual preferred)

Position Description – Receptionist 

POSITION TITLE:  Receptionist
BOARD APPROVED:  August 2013, 9/10/14, 9/9/2015, 10/12/2016, 12/20/2017, 12/19/2018
REPORTS TO:  Clinical Coordinator  
DIVISION:  Non-Clinical Patient Care


JOB SUMMARY:  Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.




  1. Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.

  2. Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

  3. Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

  4. Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.

  5. Verifies insurance eligibility before patients arrive.

  6. Ensures availability of treatment information by filing and retrieving patient records.

  7. Maintains patient accounts by obtaining, recording, and updating personal and financial information.

  8. Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients with provider approval.

  9. Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies.

  10. Helps patients in distress by responding to emergencies.

  11. Protects patients' rights by maintaining confidentiality of personal and financial information.

  12. Maintains operations by following policies and procedures; reporting needed changes.

  13. Contributes to team effort by accomplishing related results as needed.

  14. Maintains home health orders for Chief Medical Officer to sign when he is in the office.




  1. Performs other duties that may be assigned by the Director of Human Resources and/or Clinical Coordinator.




  1. Off-site work is required occasionally. Examples include off-site training and health fairs.

  2. This position does not have the option to work off-site.




  1. High School Diploma or equivalent required

  2. Basic CPR (BCLS) Certification

  3. Two years’ experience working in a related health care field

  4. Bilingual in English and Spanish is preferred




  1. Operate a motor vehicle with current Class D driver’s license.  Operate a personal computer and calculator.

  2. Problem Solving:  Frequent problems arise in this position that are outside established policies or bodies of knowledge calling for high-level skills in problem solving.

  3. Decision Making:  Frequent situations arise in this position calling for careful and analytical judgment.

  4. Supervisory:  Extensive responsibility for the direct supervision of management, staff and contract employees.  Requires the judicious use of delegation.

  5. Interpersonal:  Must interact with employees, Board of Directors, governmental officials, and the public.

  6. Working Conditions:  Works in well-lighted, climate-controlled building.  May be subjected to appearance in less than desirable environment and travel in adverse weather conditions.  May be exposed to body fluids.

  7. Physical Requirements:  Requires sufficient visual acuity to be able to read and write and operate equipment common to this position.  Required to read, write and speak English with the ability to speak a foreign language helpful.  Requires sufficient hearing level to be able to effectively communicate with people directly or by telephone.  Occasionally lift items weighing up to 25 pounds.





This job description is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995) 

HOPE Family Health Services is an equal opportunity employer who complies with applicable State and Federal civil rights laws and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status.


Many positions at HOPE Family Health Services are funded in-part or in-whole by State or Federal Department of Health and Human Services funding and as such, our organization cannot employ individuals with certain criminal backgrounds or who are on State or Federal exclusion or debarment lists. 

For more information | 615-644-2000 ext. 480

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