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POSITION DESCRIPTION – Behavioral Health Receptionist

POSITION TITLE:  Behavioral Health Receptionist

BOARD APPROVED:  08/25/2021

REPORTS TO:  Behavioral Health Program Director

DUAL SUPERVISOR PERSONNEL COLLABORATOR: Behavioral Health Support Coordinator  

DIVISION: Clinical Patient Care


SECURITY ROLES:  Receptionist


JOB SUMMARY:  Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.  Serves as an integral part of the healthcare team assisting in patient care management.




  1. Welcomes patients and visitors by greeting them, in person or on the telephone, answering or referring inquiries

  2. Verify insurance and ensure mental health coverage. Obtain prior authorization if required by the insurance company.

  3. Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Call and confirm all Behavioral Health appointments.

  4. Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays

  5. Comforts patients by anticipating their anxieties; answering patients' questions; maintaining the reception area

  6. Maintains patient accounts by obtaining, recording, and updating personal and financial information. Update Behavioral Health paperwork yearly and as needed.

  7. Obtains revenue by recording and updating financial information; recording and collecting patient charges

  8. Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs

  9. Helps patients in distress by responding to emergencies

  10. Protects patients' rights by maintaining confidentiality of personal and financial information

  11. Maintains operations by following policies and procedures; reporting needed changes

  12. Contributes to team effort by accomplishing related results as needed

  13. Assists with the preparation of patients prior to seeing medical or behavioral health provider(s)

  14. Distributes lab reports to medical or behavioral health provider(s) for review

  15. Maintains logs of required data as needed

  16. Participates in departmental Quality Assurance and other patient related committees as needed

  17. Acts as the patient’s advocate and liaison for preservation of patient’s rights

  18. Participates in off-site screening projects as needed

  19. Participates in outreach and community screenings as needed

  20. Participates in case management and patient surveys in maintaining quality assurance

  21. Records-send request for incoming records and send outgoing records as requested

  22. Referrals-For Behavioral Health Services, process incoming paperwork, verify insurance and schedule appointments.




  1. Performs other duties as assigned by supervisor.




  1. Off-site work is required occasionally.  Examples include off-site training and health fairs.

  2. This position does have the option to work off-site with the supervisors’ approval.




  1. High School Diploma or equivalent required

  2. Two years’ experience working in a related health care field

  3. Bilingual in English and Spanish is preferred

  4. Behavioral Health experience a plus



  1. Operate a motor vehicle with current Class D driver’s license.  Operate a personal computer and calculator.

  2. Problem Solving:  Frequent problems arise in this position that are outside established policies or bodies of knowledge calling for high-level skills in problem solving.

  3. Decision Making:  Frequent situations arise in this position calling for careful and analytical judgment.

  4. Supervisory: Extensive responsibility for the direct supervision of management staff and contract employees. Requires the judicious use of delegation.

  5. Interpersonal: Must interact with employees, Board of Directors, government officials, and the general public.

  6. Working Conditions: Works in well-lighted, climate-controlled building. May be subjected to appearance in less than desirable environment and travel in adverse weather conditions. May be exposed to body fluids.




  1. Requires sufficient visual acuity to be able to read and write and operate equipment common to this position. Required to read, write and speak English with the ability to speak a foreign language helpful. Requires sufficient hearing level to be able to effectively communicate with people directly by telephone. Occasionally lift items weighing up to 25 pounds.


This job description is in compliance with the Americans with Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995).


HOPE Family Health Services is an equal opportunity employer who complies with applicable State and Federal civil rights laws and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status.


Many positions at HOPE Family Health Services are funded in-part or in-whole by State or Federal Department of Health and Human Services funding and as such, our organization cannot employ individuals with certain criminal backgrounds or who are on State or Federal exclusion or debarment lists. 

If you are interested in applying for a position below please download the online application,

 fill it out COMPLETELY and ACCURATELY, then submit it to the health center by emailing it,

along with your complete resume, to


For more information | 615-644-2000 ext. 472
E-mail application and resume to Miranda Connor, Director of HR

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